We recommend that you store a copy of our Terms and Conditions of Sale for your records.

All sales are subject to the following terms and conditions:

1. Customer Acknowledgement

You acknowledge agreement with these Terms & Conditions of Sale by the placement of an order to purchase a product from Back Stage Technologies (Europe) Ltd. In addition, by placing an order on this web site you are confirming that you are eighteen years of age or older, you are the same person as named on the credit card used to make the purchase or that you have authorisation from the credit card owner to use such credit card, and that all information you provide is accurate and complete.

2. Governing Law

The Terms and Conditions of Sale and all contracts for the supply of goods and services by Back Stage Technologies (Europe) Ltd. shall be governed by and construed in accordance with English law and the customer submits to non-exclusive jurisdiction of the English courts. All sales shall be deemed made in the UK, regardless of your location as a customer.

3. Purchase Price and Pricing Policy

Prices quoted on the web site are exclusive of VAT at the prevailing rate and subject to a delivery charge for shipping within the UK. Prices are subject to change without notice. While Back Stage Technologies (Europe) uses reasonable efforts to include accurate and up-to-date information on this web site, Back Stage Technologies (Europe) makes no representations or warranties as to its accuracy. Back Stage Technologies (Europe) assumes no liability or responsibility for any typographical or other errors or omissions in the content on this site. In the event that a product is listed at an incorrect price or with other incorrect information due to a typographical or other error, Back Stage Technologies (Europe) shall have the right to refuse or cancel any orders placed for the product listed incorrectly. Back Stage Technologies (Europe) shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and/or your credit card has been charged. If your order has been cancelled, we will notify you by phone or e-mail within 24 business hours. If your credit card has already been charged for the purchase and your order is cancelled, Back Stage Technologies (Europe) shall issue a credit to your credit card account in the amount of the charge. If a product offered by Back Stage Technologies (Europe) is not as described your sole remedy is to return it to Back Stage Technologies (Europe) for a refund.

4. Delivery and Handling Charges

We can only accept online orders for delivery to UK destinations. Delivery is calculated per item based on volume and cost, see shopping basket for details.

If you are outside the UK please contact our sales office by telephone +44(0) 1249 818601, email or fax for a quotation to include shipping.

5. Payment Terms

Back Stage Technologies (Europe) accepts Visa and MasterCard, as the payment options for your purchase. Your credit card will be charged after your order has been processed.

6. Promotions

All promotions are subject to availability and inventory. Back Stage Technologies (Europe) reserves the right to change, alter or cancel promotions at any time without notice.

7. Product Substitutions

Back Stage Technologies (Europe) reserves the right to substitute comparable products of equal or greater value to your original order for out of stock items. In the event we do not have sufficient inventory to ship your order, we will notify you by e-mail or phone. At that time we will provide you with the opportunity to accept the comparable product or cancel the order. You will need to agree to the substitution in writing.

8. Limited Manufacturer’s Warranty

The length of the warranty period varies on Back Stage Technologies (Europe) products. All Back Stage Technologies (Europe) products are subject to the terms of the warranty that is expressly stated on, packaged with, or accompanies the product. Back Stage Technologies (Europe) will replace any product within the warranty period that is defective in manufacture; labelling or packaging provided it is returned to Back Stage Technologies (Europe). Please email [email protected] for assistance with product repair or replacement. There are no implied warranties. The warranties of merchantability and fitness for a particular purpose are expressly excluded. Neither Back Stage Technologies (Europe) nor its licensors shall be liable in any event for loss of profits, goodwill or other financial loss or special, indirect, incidental, cover, punitive or consequential damages, whether or not foreseeable and even if Back Stage Technologies (Europe) has been advised of the possibility of such damages, except in jurisdictions not allowing such exclusions or limitations.

9. Web Orders

We can only accept online orders for delivery to UK destinations. Most online orders of in-stock products received by 4:00 P.M., Monday – Friday will acknowledged within 24 business hours of receipt. Orders received on holidays or weekends will be processed on the next business day. However due to high demand at certain times of the year, some items may have a lead time. Whilst this is unlikely it isalways a good idea to order early and either call or email prior to placing your order.

All products are offered for sale to professional users only and are not intend for use by the general public due to the nature of their make-up, hazardous properties or disposal requirements. It is expected that professional users are competent to use these products in a safe and responsible manner and that they undertake a specific risk assessment prior to each use.

It is the sole responsibility of the user to ensure a risk assessment is undertaken prior to use of any product and for the safe and responsible use of these products. No responsibility can be accepted by the manufacturer for
any injury or damage caused by, or from the use of, these products – responsibility remains that of the user.

All consumables are supplied with a Materials Safety Data Sheet (MSDS). This sheet details all aspects of the safe handling and use of the particular product and should be read, understood, followed and kept for future reference.

10. Order Acknowledgement

Upon receipt of your order you will receive an order acknowledgement via e-mail. Order acknowledgement provides:

  • Order number
  • Confirmation of order details
  • Total cost of order

11. Deliveries

While Back Stage Technologies (Europe) will endeavour to meet quoted delivery times, any period for delivery is estimated and is not a contractual commitment and Back Stage Technologies (Europe) shall not be liable for any damages or losses arising out of the delay. We can only accept online orders for delivery to UK destinations. If you are outside the UK please contact our sales office by telephone +44(0) 1249 818601, email or fax for a quotation to include shipping.

12. Technical Advice

Whilst Back Stage Technologies (Europe) takes care to ensure that technical advice given by its employees and agents is accurate and responsible, Back Stage Technologies (Europe) shall not be liable for any loss or damage or injury, consequential or other wise, resulting from the acceptance of such advice.

13. Alterations and Amendments

Back Stage Technologies (Europe) reserves the right to alter or amend these terms and conditions generally at any time and for any particular class of goods, services or customer.

14. General

  • In the event any section or portion of a section of these Terms and Conditions of Sale are deemed invalid, illegal or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and remaining terms shall continue in full force and effect.
  • Back Stage Technologies (Europe) shall not be responsible for damages or delays resulting from Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure and embargo.

15. Web site Disclaimer

Your use of this web site is at your own risk. Back Stage Technologies (Europe) is not responsible or liable for inaccuracy of data on the web site or computer problems that may result from obtaining or downloading material from this web site This web site is provide AS IS. Back Stage Technologies (Europe) makes no representations about the services offered on this web site and expressly disclaims all warranties, express or implied, or any kind. Back Stage Technologies (Europe) shall not be liable for any special, direct, indirect, incidental, cover, punitive, or consequential damages, whether or not foreseeable, resulting from the use of or inability to use this web site Linked sites are not under the control of Back Stage Technologies (Europe) and Back Stage Technologies (Europe) is not responsible for the contents of any linked site or any link contained in a linked site. Back Stage Technologies (Europe) provides links to you only as a convenience, and the inclusion of any link does not imply endorsement by Back Stage Technologies (Europe) of the site.

16. Customer Service

We want your Back Stage Technologies (Europe) online shopping experience to be quick and easy If you require any assistance then please contact us by email: [email protected]

17. Registered Office

Back Stage Technologies (Europe)'s online shop for the United Kingdom is operated under the responsibility of Back Stage Technologies (Europe) Ltd. T/A Back Stage Technologies (Europe), Registered Office: 6 Redman Road, Porte Marsh Industrial Estate, Calne, Wiltshire, SN11 9RA, UK, UK VAT Number: GB771 3862 14 Company Number: 04131789

18. Return Policy

At Back Stage Technologies (Europe), we want you to be completely satisfied every time you shop with us. Occasionally though, we know that you may want to return items. That's why under our 7-day money back guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item.

All returns require prior authorisation. Returns must be authorised by Back Stage Technologies (Europe) within 7 days of the purchase date. Within 7 days of purchase, Back Stage Technologies (Europe) will credit, replace or repair at our sole discretion any product that is returned to us with a Back Stage Technologies (Europe) Return Authorisation Number. Please obtain a Return Authorisation number by emailing [email protected]. The Return Authorisation number is required for all returns and exchanges.

Please return the product at your expense in an undamaged condition in the original box with all materials and package inserts. Please write the Return Authorisation number on the outside of the package in bold letters. A copy of the original packing slip must accompany the return together with a brief explanation as to why the product is being returned.

Please mail returns to the address below:

Customer Returns
Back Stage Technologies (Europe) Ltd
6 Redman Road,
Porte Marsh Industrial Estate
Calne, Wiltshire, SN11 9RA
United Kingdom

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we recommend that you use a recorded method of delivery as proof of postage.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. Upon receipt of the returned product to Back Stage Technologies (Europe), a refund will be credited to your account or the product will be repaired or replaced at the sole discretion of Back Stage Technologies (Europe). If a refund is issued it will be for the original purchase price, less the shipping and handling charges.

For further information on your rights to withdraw from a purchase please visit the Department of Trade and Industry's web site at: